FAQ

Getting Started

1. How do I get started with Flokk? After registering on our website, you will be guided through a three-step onboarding process on the dashboard. These steps include filling out your company details, setting up payment details through Stripe, and adding and publishing a service. Follow the instructions provided for each step to complete your setup.

2. Do I have to pay for setup? No, our setup is free. If you need assistance, we are happy to review your setup or help in an online meeting.

Working Logic

3. What does it mean to "publish a service" in Flokk? Publishing a service means listing your available experiences (e.g., cheese-making workshop, 2-hour guided kayak tour, 3-hour helicopter tour, whole-day vineyard tour) on Flokk with specific time slots when you can provide these services. Once published, these time slots are visible on your booking link, allowing customers to see and book the available times for your experiences.

4. How do customers see the available services and time slots? Customers can see all the published services and their available time slots through the booking link you provide. This link shows all the opportunities for customers to participate in your experiences, making it easy for them to choose and book a suitable time.

5. When is an event officially created in the Flokk system? An event is officially created in the Flokk system when at least one customer purchases a ticket for a specific time slot of a published service. This means you, as the tour operator, need to show up and conduct the experience at that designated time.

6. What is the significance of an event creation in Flokk? The creation of an event signifies a confirmed booking where you have a commitment to deliver the service at the specified time. It ensures that both you and the customer are aware of the scheduled experience, and it also triggers notifications and reminders for both parties.

7. How do I verify the attendance of tourists at the event? When tourists show up at the event, you should ask for their booking number. This is how you can check that they are the customers who purchased the ticket. This verification ensures that only those who have booked and paid for the experience are allowed to participate.

8. Can I change or cancel an event after it has been created? Yes, you can change or cancel an event after it has been created. If you need to adjust the date, time, or location of an event, you can edit the event details. If you need to cancel, you can change the event status to "Cancelled." In both cases, all participants will receive email notifications about the changes or cancellation.

9. Why should I publish services even if no one has booked yet? Publishing services in advance allows customers to see all the available opportunities to book your experiences. It increases the likelihood of bookings by giving customers the flexibility to choose from various time slots. It also helps you plan and manage your availability more effectively.

10. What happens if no one books a specific time slot for a service? If no one books a specific time slot, that slot simply remains as an opportunity on your booking link. No event is created, and you do not need to show up or prepare for that time slot. You can continue to offer it as an available option for future bookings.

11. How can I create an event in Flokk? Events are created automatically when a customer books a ticket for a specific time slot of a published service. There is no need to manually create events; simply publish your services with available time slots, and the system will handle event creation when bookings are made.

12. Can I create events manually in Flokk? You can't create events manually, but you can change the time or location on a per-event basis. This will send an email to all participants with the new details. If you'd like to change the location going forward, change it in the corresponding service, so that all events created in the future will have the new timeslot or location.

Managing Events and Services

13. How can I manage my events? Go to the "Events" section under "Operations" in your dashboard. Here, you can view all your upcoming events. Events are created automatically when someone buys a ticket for a time slot, making it easy for tour operators to keep track of when they need to show up.

14. How can I create an event? You can't create events manually. Events are automatically generated when a customer purchases a ticket for a specific timeslot of a service you offer. Here’s how it works:

    1. Set Up Your Services:
       • Navigate to the Services section under Operations.
       • Create or update a service with the details including timeslots and locations.
       • Save the service.
    2. Customers Purchase Tickets:
       • When a customer purchases a ticket for a timeslot of the service, an event is automatically created in the Events section.
    3. Manage Events:
       • You can view and manage these events in the Events section under Operations.
       • Edit the event details if necessary (time or location changes), which will notify all participants. By ensuring your services are well-defined with clear timeslots, events will be automatically created and managed based on customer bookings.

15. How can I change the time or location of an existing event? You can't create events manually, but you can change the time or location on a per-event basis. This will send an email to all participants with the new details. To do this:

    1. Navigate to the Events section under Operations.
    2. Select the event you want to edit.
    3. Click the Edit button.
    4. Choose the field (Start, End, Location) you want to edit from the dropdown list.
    5. Enter the new details and click Save.

16. How can I change the location for future events? If you'd like to change the location for all future events, you need to update the corresponding service. This ensures that all events created in the future will have the new timeslot or location. To do this:

    1. Navigate to the Services section under Operations.
    2. Select the service you want to edit.
    3. Update the location or timeslot details.
    4. Click Save to apply the changes to future events.

17. Where can I manage my ticket types? Navigate to the "Ticket Types" section under "Operations" in the dashboard. Here, you can create, edit, and organize different ticket types for your events and services. You can also reuse ticket types across different services for consistent ticket management.

18. How can I sync my events with Google Calendar? Go to the "Integrations" section under "Administration" and click on the "Google Calendar" tab. Follow the instructions provided to integrate your events with Google Calendar.

19. Can I duplicate existing ticket types or services? Yes, you can duplicate existing ticket types or services for efficient management. In the "Ticket Types" or "Services" section, use the three-dot menu next to the item and select "Duplicate" to create a copy.

20. How do I edit an existing ticket type in Flokk? To edit an existing ticket type, go to the "Ticket Types" section under the Operations tab in the dashboard. Select the ticket type you want to edit by checking the box next to its name, then click the "Edit" button. Make the necessary changes and click "Save." Changes will apply to future timeslots in your available services but will not affect tickets already sold.

21. What happens if I delete a ticket type in Flokk? If you delete a ticket type, go to the "Ticket Types" section under the Operations tab in the dashboard. Select the ticket type you want to delete by checking the box next to its name, then click the "Delete" button. The deleted ticket type will no longer be available for future bookings, but this action does not affect tickets that have already been sold.

22. Will changes to a ticket type affect existing bookings in Flokk? When you edit a ticket type, changes will apply to future timeslots and bookings. Existing bookings will not be affected by these changes. For example, if you update the price of a ticket type, the new price will only apply to future bookings, not to tickets that have already been sold.

Bookings and Vouchers

23. How do I manage my bookings? In the "Bookings" section under "Purchases," you can view detailed information about all your bookings. Click on a booking ID to see more details.

24. How can I manage vouchers? The "Vouchers" section under "Purchases" allows you to view and manage vouchers.

25. What types of cancellation policies can I use? By default, there is no cancellation option in the system. If a customer needs to cancel, they should contact you directly. You can then delete their booking under the "Bookings" section, and the customer will be refunded completely. You can also change the date of a booking in the same section if needed.

26. Where can I find my booking URLs? You can find your main booking URL under the "Integrations" section. For specific service URLs, go to the "Services" section, click on the service, and you will find the booking URL at the top right corner of the page.

Contacts and Users

27. How do I manage contacts? Go to the "Contacts" section under "Purchases" to view and manage your contacts. You can add new contacts or edit existing ones by clicking on the contact's name. Contacts are created when they make a purchase. Returning customers are matched to existing ones based on their phone number.

28. How can I add or manage users? In the "Users" section under "Administration," you can add new users or manage existing ones. This allows you to control who has access to your account and what permissions they have.

Company Details and Integrations

29. How do I update my company details? Navigate to the "Company details" section under "Administration." Here, you can update the information you provided during registration, such as your company name, display name, contact email, and more.

30. How can I integrate Flokk with my website? In the "Integrations" section under "Administration," you can find the HTML code for the Flokk booking button, which you can embed on your website. You can also link directly to your booking page from any button on your site.

Payments and Invoicing

31. When will I receive my payouts? Our payment gateway, Stripe, processes payouts daily. However, there is a seven-day holding period for revenue before it is transferred to your bank account. This is to account for potential refunds.

32. How can I get an invoice for my accounting? Flokk Technologies OÜ generates a monthly invoice based on your application fees for the month. You can also view Stripe fees in the monthly report for accounting purposes.

33. Does Flokk Technologies OÜ handle my money? No, we never touch your money. When a customer pays, you receive the payment minus the Stripe fee and the Flokk application fee.

Promoting Your Services

34. Does Flokk work with specific websites? No, the Flokk booking link can be embedded in any website. You can also use the booking link in various promotional campaigns.

35. How do I promote my booking link? There are several ways to promote your booking link:

    • Social Media: Share your booking link in posts, stories, and ads on platforms like Facebook and Instagram.
    • Email Marketing: Send newsletters and promotional emails to your subscribers with your booking link.
    • Text Message Campaigns: Send SMS campaigns with exclusive offers and reminders, including your booking link.
    • Website: Embed your booking link in prominent places on your website, such as in the header or as a CTA button.

36. How can I use booking URLs in my social media presence? Use booking URLs in your social media posts, stories, and ads to drive traffic directly to your booking page. Share specific service URLs for targeted promotions, such as promoting a particular event or service. Include a clear call-to-action and enticing visuals to attract attention.