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Events

The Events section provides a comprehensive view of all your scheduled events. Events are automatically created when someone purchases at least one ticket for a timeslot. This section acts as your calendar, indicating when and where your tour operators need to show up.

  • You can't create events manually, but you can change the time or location on a per-event basis. This will send an email to all participants with the new details.
  • If you'd like to change the location going forward, change it in the corresponding service, so that all events created in the future will have the new timeslot or location.

  1. Accessing events: Click on the "Events" tab under the Operations section in the dashboard.

  2. Viewing Events:

    • The main Events page displays a calendar on the top and a list of upcoming events below.
    • You can see the service name, start and end times, and the total number of tickets sold for each event.

Understanding the Events List​

  • Service: The name of the service for which the event is scheduled.
  • Start: The start time of the event.
  • End: The end time of the event.
  • Total Tickets: The total number of tickets sold for the event.

Filters and Columns​

  • Filters: Use the Filters button to narrow down the events shown. You can filter by service name, date, and other criteria to find specific events quickly.

  • Columns: Click on the Columns button to customize the columns displayed in the events list. You can add or remove columns based on the information you need to see. This only affects you, others in your company won't see the updated columns.

Editing an Event​

  1. Select the Event:

    • Navigate to the Events section under Operations.
    • Check the box next to the event you want to edit. The edit option will become visible on the right side of the screen.

  2. Edit Options:

    • Click the Edit button to modify the event details.
    • You will see a dropdown list where you can select what you want to edit (Status, Start, End, Location, Service).
    • Choose the appropriate field from the dropdown list and enter the new details.

  3. Save Changes:

    • After entering the new details, click on Save to update the event.
    • All participants will receive an email notification with the updated event details.

Deleting an Event​

  1. Select the Event:

    • Navigate to the Events section under Operations.
    • Click on the event name to open its details.

  2. Change Status:

    • Modify the status of the event from Active to Cancelled.
    • All participants will receive an email notification about the cancellation.

  3. Effect of Deletion:

    • Once the status is changed, the event will be marked as cancelled.
    • All bookings for the event will be deleted, and participants will receive a refund within a few days.
    • Cancellation notifications will be sent to all participants.

Note: Prefer Editing Over Deleting. Modifying event details (date, location, or service) generally leads to better customer satisfaction than canceling an event.